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Prepaid credits let customers pay upfront for a defined amount of usage. Each credit represents a unit of value in a chosen currency, which can then be spent on metered features. Prepaid balances are deducted in real time as usage happens, and customers can top up their balance at any time within configured rules (e.g., minimum or maximum purchase).

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Setting up a prepaid plan

  1. Go to Product Catalog > Plans.
  2. Click +New plan.
  3. Select the product, enter the plan name, ID and optional descriton.
  4. Click Create.
  5. In the Price section, click +Set.
  6. Set Plan type to Paid.
  7. Click Continue.
  8. Under Billing model, select Prepaid.
  9. Click Continue.

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Prepaid configuration

In the Prepaid configuration section, define how customers purchase and top up credits:
  • Currency: choose the credit type (e.g., AI Tokens (AIT)).
  • Pricing model: select the required top-up model, such as Flat rate.
  • Currency value: define the rate for one credit (e.g., 1 AI Token = $1.00).
  • Min, Max Rules (optional): enable and set Minimum and Maximum purchase amounts (e.g., 250 to 8,000 credits).

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Credit consumption

In the Credit consumption section, map how usage consumes credits:
  1. Click +Add.
  2. Select the metered feature (e.g., AI Agent Email).
  3. Define the conversion (e.g., 1 email = 1 AI Token).
  4. Click Add to include additional feature mappings if needed.
Only event-based meters are currently supported for credit consumption mapping.
  1. Click Set.

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Credit management

  • Customer self-service: Customers can top up their prepaid balance through the Credit top-up flow.
  • Admin adjustments: Admins can manually add or deduct credits from a subscription through the Credit adjustment process.